Terms & Conditions


Ambella Corporate shall provide the Client with a quotation for services and/or products required by the Client, which quotation shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for a period of 7 (seven) calendar days.

Quotations are subject to the availability of products and/or services and are subject to any increases in price or costs, including currency fluctuations, which may occur before the order is accepted by the Client.

Quotations are subject to stock availability at the time of confirmation of the order by the Client, whether by way of paying the deposit or by purchase order.


The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable to its intended purpose. Ambella Corporate will not be liable, in any manner of form, for incorrect product selection by the Client.

First time Clients are entitled to one free sample to the value of R 20.00 (twenty Rand). Existing Clients are entitled to one free sample to the value of R 50.00 (fifty Rand). All free samples are unbranded. The cost of delivering and returning free samples, is the responsibility of the Client.

Full payment is required for all unbranded & rushed orders before we’re able to confirm your order.

Samples may be purchased through the Client’s account manager and may either be collected from one of our offices or delivered to the Client’s premises in line with the delivery provisions under the Delivery heading.

All sample orders need to be paid for and collected within 5 (five) business days of receiving the invoice, failing which the products will be returned to stock and the order cancelled. If the Client proceeds to place an order after purchasing a sample, the Client will be refunded in full for said sample.

Sample products with a value of less than R 150.00 (one hundred and fifty Rand) may not be returned for a refund. Sample products with a value over R 150.00 (one hundred and fifty Rand) may be returned within 5 (five) business days from date of purchase for credit or a refund, at the discretion of Ambella Sample products returned after 5 (five) business days will not be refunded or credited. The cost of returning samples are for the Client’s account.

Returns of sample products will only be processed if they are returned with the collection slip relevant to the sample products, in its original condition and in its original undamaged packaging. Damaged product samples or product samples with damaged packaging will not be accepted for return.

Product selection and orders

The Client is to place orders with Ambella Corporate in writing by completing the Confirmation of Order. Orders shall only be regarded as accepted upon written confirmation thereof by Ambella Corporate. Payment of the deposit by the Client does not constitute acceptance of orders.

Ambella Corporate will execute the Client’s order/s once the deposit is paid by the Client, written confirmation of the order has been provided to the Client by Ambella Corporate and the supplier has confirmed that the stock to be ordered is available.

A deposit equal to 50% (fifty per centum) of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 50% (fifty per centum) of the adjusted amount, is to be paid by the Client. Quotations are subject to stock availability at the time of confirmation of the order. Special import items require, without exception, a 75% (seventy five per centum) deposit of the quoted amount.

As stock changes occur on a daily basis, stock availability cannot be guaranteed by Ambella Corporate until the deposit has been paid, the confirmation of order has been signed and the stock availability has subsequently been confirmed by the supplier.

The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable to its intended purpose. Ambella Corporate will not be liable, in any manner of form, for incorrect product selection by the Client.

Lead times for orders will be deemed to commence on the date and time that Ambella Corporate received all signed off approvals of the artwork and payment of the funds have cleared in Ambella Corporates bank account.

Once an order has been confirmed as defined in clause 4 (a) and (b) above, cancellations for that order will only be entertained if no branding has taken place and will be subject to a 25% (twenty-five per centum) handling and administration fee. A further R 350.00 (three hundred and fifty Rand) per artwork layout will be charged if artwork layouts were created.”

No cancellations of an order will be accepted on any branded items, custom made items or specially imported items and the Client shall be liable for full payment of the order.

Orders may be cancelled by Ambella Corporate in any case of fortuitous event or any other circumstances whatsoever beyond its control.

Rush Orders

Ambella Corporate provides a rush order service in terms whereof completion of urgent orders are guaranteed within 2 (two) to 5 (five) business days subsequent to approval of the artwork at an additional fee, equal to 10% (ten per centum) of the total value of the order and full payment of the order reflecting in the bank account of Ambella Corporate

The completion date for the order will be confirmed in the confirmation of order prior to Ambella Corporate executing the order.”

Rush orders are subject to the Client adhering to the deadline for approving artwork, as stipulated in the artwork approval email. Rush orders are also subject to Ambella Corporate receiving cleared funds for the full amount prior to dispatch.

Artwork for branded gifts

Ambella Corporate will furnish the Client with an artwork approval via e-mail or another electronic format. The artwork will illustrate the appearance of the Client’s logo or other image, as provided to us by the Client, on the chosen product. The Client needs to sign off the artwork and no further services will be rendered by us until Ambella Corporate is in receipt of the duly completed signed off artwork approval.

The Client is to specifically indicate, in writing, whether permanent branding is required.

The delivery date may be affected if changes to the artwork are requested by the Client as the changes require a new layout which will need approval and sign off by the Client again. We shall not be responsible or liable for delays in delivery caused by artwork changes. Any changes requested and made subsequent to approval of the artwork and subsequent to plates/screens being made shall incur additional costs for the Client.

The Client is to approve the artwork within 7 (seven) calendar days from the final artwork layout being sent to the Client, failing which the stock will be returned to the warehouse and a cancellation fee equal to 25% (twenty-five per centum) of the total value of the order shall be charged. No artwork approvals will be accepted telephonically.

The Client is to partake in the process of reviewing and checking the artwork for spelling mistakes and errors relating to e.g. item colours, sizing, image colour and image locations and is to do so before signing off and approving the artwork/order. We shall not be responsible or liable for erroneous interpretations of the artwork/order, typographical errors overlooked and later approved by the Client and/or any damages suffered by the Client as a result of the erroneous artwork/order being printed as accepted and approved by the Client.

If the Client selects custom designs in instances where pre-designed templates are offered by us, a design fee of R200.00 (two hundred Rand) per hour will be incurred by the Client.

The Client specifically acknowledges that layouts sent in colour via email are not necessarily a true reflection of the colour but a mere indication of what the product will look like due to the variations in computer monitor colouring. Printing colours will be matched as close as possible to Pantone colours or swatches supplied. We cannot guarantee a 100% colour match due to the different materials used in promotional products.

Payment and release orders

A deposit equal to 60% of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 60%  of the adjusted amount, is to be paid by the Client. The remaining 40% of the invoice, along with any additional costs, are to be paid upon request, prior to delivery or collection. This outstanding amount is to be paid within 7 (seven) calendar days of such request being made. Interest of prime plus 2% (two per centum) will be incurred on all overdue amounts along with daily storage fees.

Rush orders will incur an additional fee, equal to 10% (ten per centum) of the total value of the order. Rush orders, orders for unbranded items and orders for special import products require full payment of the order to reflect in the bank account of Ambella Corporate before we confirm the order.

Subject to the provisions of the Consumer Protection Act, no 68 of 2008, as amended, if applicable, all prices/rates are subject to alteration without notice, and orders will be processed at the price/rate applicable at time of dispatch. All prices/rates quoted by us  are based on, but not limited to, foreign exchange, freight-/ insurance-/landing charges, dock-/customs-/import duties, rail- and statutory wage rates applicable at the time of negotiations for the purchase of the goods to which the invoice in question relates, and consequently, any variation in such prices/rates will be for the account and be borne by the Client, with notice.

Ambella Corporate accepts payment by way of electronic funds transfer. Cash payments are however not acceptable. Orders paid for by cheque will only be proceeded with or released once the payment has cleared in the bank account of Ambella Corporate

All payments made by the Client to Ambella Corporate shall be made free of deduction, set-off, bank charges and commissions and shall not be withheld for any reason whatsoever. Any extension of the due date for payment shall be valid only if reduced to writing. Discounts shall be forfeited on overdue amounts.

We  may, at its sole discretion, extend a 30 (thirty) day incidental credit facility to the Client and may, at its sole discretion, amend or withdraw such facility. Incidental credit facilities are to be approved in writing. Interest of 2% (two per centum) will be incurred on all overdue amounts.

Orders will only be released for collection or dispatched for delivery once payment in full, including interest, if applicable, reflects in our bank account. A company purchase order may, at the sole discretion of Ambella Corporate be accepted. We shall not be liable for missed deadlines due to non-payment or late payment by the Client.

Goods remain the property of Ambella Corporate until paid in full. The risk in and to the products shall pass from Ambella Corporate to the Client upon the date of delivery thereof by Ambella Corporate to the Client or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a third party engaged to transport the products shall be conclusive proof that delivery was made to the Client.

Should Ambella Corporate be required to institute legal proceedings to enforce its rights in terms of the contract with the Client, the Client agrees to be liable for and pay Ambella Corporates collection commission, tracing fees as well as its legal fees on the scale of attorney and own client.

Collection & Delivery

Unless alternative arrangements have been made with, and accepted by, Ambella Corporate the Client is to collect the order or accept delivery within 14 (fourteen) calendar days from the Client being advised as such. Orders not collected or delivered within 14 (fourteen) calendar days will be charged storage fees or sold to offset Ambella Corporates costs.

No cancellations of an order will be accepted on any branded items, custom made items or specially imported items.

For orders that do not qualify for free delivery, Ambella Corporate will quote the Client using an external courier service to effect delivery, and once accepted and paid by the Client, Ambella Corporate will arrange for goods or orders to be delivered to the Client’s address.

Should the Client require freight insurance, the Client is to request same from Ambella Corporate in writing and Ambella Corporate is to accept same. The Client will be liable for the payment of such insurance costs before despatch of the goods/order/s by us.

The delivery address needs to be easily accessible for the carrier and drop off shall be to the front entrance of the address provided, unless otherwise agreed.

Delivery times quoted are estimated times only. Ambella Corporate accepts no responsibility whatsoever for any loss or damages caused by late delivery or non-delivery, howsoever caused or arising and the Client specifically indemnifies Ambella Corporate as such.

The risk in the goods shall pass to the Client upon the goods being loaded for delivery to the Client’s chosen premises/specified destination.

The Client is expected, in all cases, to take such measures as may be reasonable for the purpose of averting or minimising loss or damages and to ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised. The carrier shall be deemed to be an agent of the Client, irrespective of which party issued the instructions to or paid the carrier.

If goods have to be re-delivered due to refusal to accept delivery or being undeliverable or unclaimed due to incorrect address details provided by the Client or for any other reason due to the Client’s action/omission, the Client will be invoiced for any additional delivery costs.

The Client must report, by recorded delivery, to the carrier any reservations the Client may have concerning the state of the goods or their packaging, within 24 (twenty-four) hours of the delivery time. A copy of these reservations, including a picture (if possible), must be sent to Ambella Corporate within the same time frame. In the absence of notice accordingly, the Client shall be deemed to have received and have accepted the goods in good order and condition as dispatched, delivered and invoiced by Ambella Corporate

The Client is expected to inspect the goods on delivery and to verify specifications and quantity. Goods may not be returned, and deliveries may not be refused except by prior arrangement with Ambella Corporate. If any goods sold to the Client do not accord with specifications, the Client shall notify Ambella Corporate in writing immediately upon the defect becoming known to the Client and, provided the Client does so within 24 (twenty-four) hours from the time of delivery of the defective goods to the Client. Ambella Corporate may, at its discretion, replace any goods which were sold by Ambella Corporate directly to the Client and which goods are not in accordance with Ambella Corporates specifications.

Notwithstanding delivery and the passing of risk, ownership of the goods remains vested in Ambella Corporate until such time as the Client shall have effected full payment, including any related costs, in accordance with the invoice. “Payment” signifies the receipt of the amount due in terms of invoice/statement in the bank account of Ambella Corporate. Until such time as the Client shall have paid the invoice in full for such goods, the Client shall not, otherwise than in the ordinary course of business, sell, pledge or otherwise encumber the goods concerned and shall not remove such goods from the business premises of the Client without prior written consent from Ambella Corporate. If third parties attempt to assert or substantiate rights over the goods, the Client is obliged to inform Ambella Corporate any such action immediately, and Ambella Corporate shall be entitled to take whatever action it may deem fit to protect its rights, including cancellation of the sale and repossession of the goods. In the event of any such cancellation of sale, the Client undertakes to look after and keep the goods safe until repossessed by Ambella Corporate, and, upon request from Ambella Corporate the Client undertakes to hand over and return the goods to Ambella Corporate.

Unless the Client’s order specifically states a date on or before which delivery is required and such date or any other delivery date is accepted by us in writing, orders will be accepted for delivery as and when goods can be made available by us and Ambella Corporate is entitled to execute orders piecemeal or in part deliveries. Notwithstanding the aforegoing and any contrary provision which may be contained in the Ambella Corporate terms and conditions, the time of delivery shall not be of the essence of the contract and the Client shall not be entitled to cancel any agreement of sale should Ambella Corporate fail to deliver the goods on the agreed date.


It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.

All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorisation has been obtained from Ambella Corporate. Any goods returned at the Client’s request may be returned by carriage which expense will be paid for by the Client. The return of any goods are subject to the provisions of clause 8(k) hereinabove. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.

With cognisance of clause 8(k) hereinabove, Ambella Corporate may replace any goods which were sold by Ambella Corporate directly to the Client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the Client, as the case may be), at Ambella Corporate option, Ambella Corporate shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of credit in favour of the Client.

Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than Five (5) days from receiving the order. 
Any complaint received after the Five (5) day mark will be investigated, but we cannot guarantee a resolve.

Branded goods and memory sticks may not, regardless of fault, be returned.

Ambella Corporate is unable to provide a refund if the amount is less than R50.00 (fifty Rand).

Terms & Conditions Apply

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